Terms & Conditions

Please read our Terms & Conditions 

Para 13 - Warranties and Liability

13.1 If you are a consumer, you may have a legal right to cancel a Contract under the Consumer Protection (Distance Selling) Regulations 2000.  Advice about your legal right to cancel the Contract under those regulations is available from your local Citizens' Advice Bureau or Trading Standards office, however, this cancellation right does not apply in the case of: (a) any made-to-measure, personalised or custom-made products; (b) newspapers, periodicals or magazines; (c) perishable goods, such as food, drink or fresh flowers; (d) software, DVDs or CDs which have a security seal which you have opened or unsealed.  You may cancel a Contract before the products have been decorated.

13.2. The guarantee is not relevant and does not exist where the customer has supplied their own garment(s) or other Substrate(s).

13.3. The supplier will not be liable for damages arising out of or in connection with the use of JUST STITCHED UP.

13.4. Sizing information provided by garment manufacturers is beyond the control of JUST STITCHED UP and JUST STITCHED UP shall not be liable for the fitting of garments which are supplied correctly and in accordance with the sizes specified by the Customer in their order. JUST STITCHED UP does not provide sizing advice.

13.5. The customer accepts that due to the dyeing process they may see a shade difference between products of the same colour.

13.6. The customer accepts that due to production tolerances we cannot guarantee exact design positioning or replication of each design.

13.7. Print and thread colours are not guaranteed to match customers supplied artwork. A pre-production sample will always be produced on the coloured garment as a proof prior to the work is carried out.  The Proof will be sent to the customer confirming that the customer is happy to continue for the order to be processed. 

13.8. For the avoidance of doubt, where goods are sold under a consumer transaction the statutory rights of the customer are not affected by these Terms and Conditions.

To return a product you must request an RMA (Return Merchandise Authorisation) number.  To obtain an RMA number email us at sales@juststitchedup.co.uk and be sure to let us know the invoice number and date of purchase. Tell us what you would like to return and why you want to return it.  The RMA number, once received, must be written in a conspicuous place on the outside and the inside of the return parcel.

Just Stitched Up (Returns) 2 Wembley Avenue, Mayland, Chelmsford, Essex, CM3 6AY.

All shipping charges for returning products to us must be paid by the returnee.  Send using a service that requires a signature on arrival, we will not be held responsible for returns that do not arrive at our address.

What can be returned

• Embroidered or printed clothing can only be returned if the embroidery or print is defective or has been done incorrectly.
• All returns must be in their original packaging, items must be unworn, unwashed and in their original condition.

What cannot be returned

• Garments that have been embroidered or printed.
• Garments with sizing or colour issues. If you are unsure of your size then please order blank samples first.
• Products over 30 days old.

Refunds

• There is no cash alternative for returned items. We will repair or replace the items like for like.
• There is no option to change the product, colour or size.